Email support
The fastest way to reach us. Every message is read by the person who builds the app. We usually reply within 2 business days.
hello@thecareplannursing.comWhat to include
1. What you were doing and what happened instead.
2. Your iPhone or iPad model and iOS version (Settings → General → About).
3. A screenshot if there is one. No recordings or transcripts needed; those stay on your device anyway.
Billing and refunds
Subscriptions are billed by Apple, not by us. Cancel in iOS Settings → Apple ID → Subscriptions. For a refund, use Apple's Report a Problem page; we cannot issue refunds directly.
Report a problem to AppleMost questions are answered in the help center. See also the privacy policy and terms.
The ones we get most
Feature requests and bug reports are welcome at the same address. Tell us what you wanted the app to do.
How do I cancel?
iOS Settings → tap your name at the top → Subscriptions → ScanQuiz → Cancel. Apple handles all subscription management; we cannot charge you outside of Apple.
What does the free trial include?
7 days of full Premium access. You are not charged during the trial. It converts to a paid subscription unless you cancel at least 24 hours before it ends.
How do I delete everything?
Settings → Privacy & Data → Delete All My Data. Two-step confirmation, then everything (recordings, lectures, quizzes, books, scans, progress) is wiped.
Does my audio leave my phone?
No. Transcription happens on-device using Apple Speech Recognition. The audio file stays in the app's local storage and never goes to a cloud service. Only the resulting text transcript is sent, briefly, to our analysis service.
What if transcription fails?
The app shows an error. The recording itself is always saved, so you can retry transcription later or listen to the original audio.
The voice sounds robotic. Can I change it?
Yes. iOS has a system-wide voice picker at Settings → Accessibility → Spoken Content → Voices → English. Download a Premium voice (Ava, Evan, Zoe) and ScanQuiz uses it automatically.